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How To Complain My Bank to the CBN

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How To Make A Complaint against my Bank to the CBN?

Have you thought like detailing or housing a Complaint against your Bank to CBN? on the off chance that yes you are in good company, keep perusing. Assuming there’s anything I’ll liable to change in Nigeria’s Banking framework, it’ll be the way and way the bank clerk’s utilized to do at the counter. Certainly… So irritating… And I’m certain that is the way normal Nigerians feel as well.

On each everyday schedule, bank clients are confronted with one test or the other while executing with the business bank’s staff in Nigeria. This inconsiderateness and I-don’t-mind mentality of the clerk is turning out to be really irritating.

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Considering the abovementioned, assuming you feel like the help your bank is offering you isn’t to awesome of your premium or your issue is being taken care of with a levity hand, you can report such bank to the Central Bank of Nigeria.

The Central Bank of Nigeria, being the summit bank in Nigeria is a seat with the obligation of directing the undertakings of all business banks in addition to some other monetary establishments in the country.

Accordingly, it has the sole right to challenge or call to arrange any business bank that isn’t performing to the assumptions.

Not exactly long, the Central Bank of Nigeria took to its true Twitter page to share some Informative tweets labeled #HowToLodgeComplaints.

These tweets were intended to illuminate the overall population on how they can appropriately report any issue happening among them and their different bank.

The following are the way to stop a Complaint against your Bank to CBN in Nigeria.

  1. For Excess Charges

In case you are charged excessively whenever you transact using your bank account, endeavor to visit your bank and laid the complaint before them.

After that, patiently wait for 30 days for them to take action and resolve the issue. But if they failed to resolve it after the 30 days has elapsed, then you can contact CBN through:

Email: cpd@cbn.gov.ng or contactcbn@cbn.gov.ng

Phone number: +2347002255226

  1. Transfer or Card Issue

Also, many bank users do complain bitterly how their ATM card is frustrating the hell out of them whenever they are making a transfer.

So, if you are one of those that are suffering from a card or transfer malfunctioning, you can put on a smiling face now as CBN is here to help you out.

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The first thing you are to do in such instance is to go to the bank and lodge a complain, if they failed to resolved it after 72hrs, contact CBN through:

Email: cpd@cbn.gov.ng or contactcbn@cbn.gov.ng

Phone number: +2347002255226

  1. Account Management Issues

If your account is being managed wrongly, endeavor to visit the  bank for complaint, give them 14 days to resolve the issue but they failed, contact CBN via:

Email: cpd@cbn.gov.ng or contactcbn@cbn.gov.ng

Phone number: +2347002255226

Lastly, the CBN, however, urge all bank users to always ask for their ‘Consumer Complaint Management System’ (CCMS) tracking number whenever they lodge any complaint to their bank.

With the aid of such a tracking number, it’ll make it easy for the CBN to follow up the issue immediately without following a long process to reach your bank branch and request for additional documents.

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